Privacy Policy

What This Covers

This policy explains what information BotCamp collects when you use the app, how we use it, who we share it with, and how you can control it. BotCamp is operated by LacAI and can be reached at support@lacai.io.

What We Collect

Account information. When you register, we collect your email address, username, and the country you select. If you choose to add a profile photo or bio, we store that too.

Stream and activity data. We record data about your streams including start and end times, viewer counts, gifts received, and battle results. We also store posts, comments, and messages you send on the platform.

Payment information. When you top up coins or request a withdrawal, we collect the information needed to process the transaction through Paystack. We do not store your full card details. Bank account details you submit for withdrawals are stored to process payouts.

Identity verification data. If you choose to verify your identity for withdrawals, you will submit ID documents through Dojah, our KYC provider. BotCamp does not receive or store copies of your documents. We only store your verification status (unverified, pending, or verified) and a reference ID from Dojah.

Device and usage data. We collect device identifiers and push notification tokens so we can send you notifications about your streams and earnings. We also collect basic usage data to keep the platform running correctly.

How We Use It

We use your information to operate your account, run live streams and battles, process coin purchases and withdrawals, send you notifications about activity on your account, detect fraud and abuse, and improve the platform over time.

We do not sell your personal information to third parties. We do not use your data for advertising outside of BotCamp.

Who We Share Data With

Paystack processes coin purchases and earnings withdrawals. Your payment data is subject to their privacy policy.

Dojah handles identity verification. Documents you submit go directly to them and are governed by their privacy policy.

Cloudinary stores media you upload, including profile photos and any images shared on the platform.

Firebase delivers push notifications to your device.

We may also disclose information if required to do so by law or to protect the rights and safety of our users.

Messages and Direct Messages

Messages sent between users on BotCamp are stored on our servers so they can be delivered and displayed in your conversation history. We do not read your private messages unless required to investigate a specific report of abuse or harassment.

Data Retention

We keep your account data for as long as your account is active. If you delete your account, your profile and personal information are removed within 30 days. Some data, such as transaction records and withdrawal history, may be retained longer where required for financial or legal compliance.

Your Rights

You can update your account information at any time from the app settings. You can request a copy of the data we hold about you or ask us to delete your account by emailing support@lacai.io. We will respond within 30 days.

Security

We use industry-standard practices to protect your data, including encrypted connections and access controls on our servers. No system is completely secure, but we take this seriously and will notify affected users if a breach occurs that puts their data at risk.

Changes to This Policy

We may update this policy when we add new features or change how we handle data. The updated date at the top of the page will reflect any changes. We will notify users through the app for significant changes.

Contact

If you have questions or concerns about how we handle your data, email us at support@lacai.io.